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Delivery

Delivery ChargesDelivery Packaging

The delivery charge for all orders is £7.95 per order.  

We also offer a free 'click and collect' service for customers who wish to order online and collect their items at Hopetoun Farm Shop. Please visit our location map for directions to Hopetoun Farm Shop which is located near South Queensferry, 12 miles west of Edinburgh.

If you are a corporate customer or you're looking to purchase large volumes, please contact us so that we can look into offering the best delivery options. 

 

 

When Can I Expect My Order? 

Please note that we currently only deliver orders within the UK mainland.

All online orders are processed and delivered within 5 working days. Deliveries are normally made by Parcelforce between the hours of 8am and 6pm, Monday-Friday (except bank or national holidays). You will receive an email from Parcelforce once your order has been collected from Hopetoun Farm Shop. This will detail your consignment number and allow you to track the progress of your parcel. 

 

Important

Chilled Delivery Packaging You will need to sign for your delivery unless you specify special delivery instructions at the time of order (such as leaving with a neighbour or specified safe place). If no one is available to take delivery from our couriers and there is no special delivery instructions then the parcel will be taken to a local post office for collection by the customer.   Please note that if your order includes perishable goods they are packed to hold their temperature for 24 hours from despatch.

 

Cancellations & Returns

Orders can be cancelled up to the day of despatch, when a full refund will be credited. Please contact us on 01506 830716 at your earliest opportunity should you wish to cancel your order.

For online purchases the customer has the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged.

We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above. Please note that cancellation must be in writing - letter, fax or email.